2.1. Flight Booking Policies and Conditions

​2.1. Flight Booking Policies and Conditions

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• Fares Quotation: All quoted fares by Holibreak Travel and Tours are for quotation purposes only and we do not have any existing booking or reservations to guarantee the fares. Fares are subject to availability and may change without prior notice. Seats and fares will only be guaranteed upon ticket issuance.

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• Fare Charges: All fares, including charges for changes, no-shows, or penalties, are subject to the conditions stated on the ticket and the policies of the respective airlines.
   

• Applicable Ticket Taxes: All tickets issued by Holibreak Travel and Tours are subject to applicable airline taxes. The specific amount of these taxes may vary based on airline policies, the destination, and the current tax regulations in place. It's important for all travelers to be aware of this when planning their travel budget.
   

• Philippine Travel Tax: Philippine passport holders traveling internationally as tourists are required to pay the Philippine Travel Tax of PHP1,620.00. Unless included in your ticket, you can pay the Philippine Travel Tax at the Tieza counter at the airport.
   

• Payment: Please note that all payments should be settled in full prior to any booking or ticket issuance. This enables us to guarantee your reservations and make sure everything is in place for your travel. Proof of Payment must be sent to Holibreak Travel and Tours before we make any bookings or issues.

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• Mode of Payment: Holibreak Travel and Tours offer a variety of payment options for our clients' convenience. You can make payments via Cash, Gcash, Credit Cards, or Bank Transfers. Please be aware that all payments may incur additional bank fees for processing or convenience. Please note that for security purposes, we do not request your physical card or its details during credit card transactions. All credit card payments are processed as E-commerce transactions. This means that cardholders will input their credit card details and confirm the payment themselves.

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• Refund Policy:

  • Domestic Low-Cost Carriers (such as Cebu Pacific, Air Asia, Jetstar, etc.) and International Low-Cost Carriers typically do not offer refunds. Hence, Holibreak Travel and Tours adheres to the refund policy of these Low-Cost Carriers.

  • For Full-Service Carriers, refundable tickets are subject to applicable penalties depending on the fare restrictions and conditions of your ticket. For non-refundable tickets, no refund will be provided.

  • Refunds (if applicable), are not automatically processed unless Holibreak Travel and Tours are properly advised and authorized by the customers in writing. Without this, no action will be taken by Holibreak Travel and Tours.

  • The refund amount is calculated by the airline itself. This involves a detailed review of the ticket conditions and any possible penalties that may apply. Holibreak Travel and Tours may also impose a Refund processing fee of PHP1500.00 per refund transaction which will be deducted from the final refund amount of the airline.

  • Refund processing takes a minimum of 30 days to 1 year, depending on the airline’s refund policies and procedures.

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• Cancellation Policy:​

  • Customers must notify Holibreak Travel and Tours in writing if they wish to cancel their tickets. Without this notification, Holibreak Travel and Tours will not take any action, and the ticket status will remain unchanged. Unused tickets will be marked as no-shows, and the entire ticket value will be forfeited.

  • Domestic Low-Cost Carriers (like Cebu Pacific, Air Asia, Jetstar, etc.) and International Low-Cost Carriers generally do not permit cancellations or provide refunds if the customer initiates the cancellation. However, if the airline cancels the flight, they usually allow rebooking without penalty. For Full-Service Carriers, cancellations are determined by the fare conditions of your ticket and may involve penalties if initiated by the customer. If the airline cancels the flight, they may permit rebooking without a penalty. Holibreak Travel and Tours adhere strictly to the cancellation policies of the airlines, whether they are Low-Cost Carriers or Full Service Carriers.

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• No-show: A passenger is deemed a no-show under the following circumstances:

  • The passenger fails to cancel their flight at least 24 hours before the estimated departure time.

  • The passenger successfully checks in for their flight but does not board the flight. Regardless of the reason, failure to board the flight after check-in is considered a no-show.

  • The passenger does not board the flight.

  • Unused tickets without cancellation notice from the customers.

  • When the airlines deem the passengers as no-shows.

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• If the passengers are considered as No-Show, the following will be applied:

  • Forfeiture of the Ticket: The entire value of their ticket will be forfeited.

  • Penalty Fees: There might be additional charges or fees applied by the airline due to the no-show status.

  • Cancellation of Return or Onward Reservations: If a passenger is a no-show for one leg of their journey, airlines often automatically cancel the return or onward reservations.

  • Loss of Frequent Flyer Points: The passenger may lose the ability to earn frequent flyer points for the flight they failed to board.

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• Rebooking Policy:

  • Rebooking requests or changes to flight times, routes, or dates are subject to the fare rules of the airline companies. They may incur equivalent fees and charges before any alterations are made. Depending on the type of ticket purchased, some tickets may not be eligible for rebooking. Holibreak Travel and Tours adhere strictly to the rebooking policies of the airlines, whether they are Low-Cost Carriers or Full Service Carriers.

  • Rebooking requests are not automatically processed unless Holibreak Travel and Tours are properly advised and authorized by the customers in writing. Without this, no action will be taken by Holibreak Travel and Tours.

  • Rebooking may incur additional charges from the accommodation establishment. Holibreak Travel and Tours also has a rebooking fee of Php1500.00 per room.

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• Flight Schedule Changes or Flight Cancellation: Periodically, airline companies may find it necessary to modify their flight schedules for a variety of reasons, such as changes in weather conditions, mechanical issues, or other operational factors. These changes might occur with or without prior notice to passengers. As a trusted travel agency, Holibreak Travel and Tours strives to keep our valued customers informed about these changes as promptly as possible. We rely on timely communication from the airlines to update our customers. If the airlines provide us with advanced notice about flight schedule changes, we make it a priority to relay this information to our customers, ensuring they can adjust their travel plans accordingly.

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• Airport Terminal: The airport terminal can be found on the ticket copy provided by Holibreak Travel and Tours. Passengers must check their terminal numbers and arrive at the airport before their scheduled departure time. Holibreak Travel and Tours will not be liable if passengers miss their flight due to not arriving at the correct airport terminal.
   

• Baggage Allowance: Baggage allowance depends on the airline, route, and class of ticket purchased. Holibreak Travel and Tours will notify customers about whether their ticket includes baggage allowance prior to issuing the ticket. Excess baggage will be subject to additional charges. Oversized baggage is subject to acceptance and additional charges of the airline companies. Airline companies have the right to deny or accept your baggage.
   

• Travel Credits: Travel Credits or Travel Funds are entirely managed by the airlines. Holibreak Travel and Tours strictly comply with the airlines' policies and procedures regarding these and cannot process them on their behalf. Although Holibreak Travel and Tours can help customers coordinate with the airlines, the ultimate decision lies with the airlines who may directly coordinate with the customers.
   

• Check-In: Check-in times vary by airline and route. Please check with the respective airline for their check-in policy.
   

• Travel Documents: Passengers are solely responsible for obtaining and ensuring that they have the correct and valid travel documents, including passports, visas, and other entry permissions required for their journey. This includes understanding the requirements for entering and exiting the countries they are visiting. Passengers should verify their travel documents well ahead of their departure to avoid any travel disruptions.
   

• Insurance: We strongly advise that you secure comprehensive travel insurance before embarking on your journey. This insurance should ideally offer coverage for a range of potential scenarios including, but not limited to, medical expenses that may arise due to sickness or injury, loss of personal belongings or luggage, and unexpected trip interruptions or cancellations. Such coverage can provide a critical safety net in the face of unforeseen circumstances, helping to safeguard your personal belongings and ensure peace of mind throughout your travels.
   

• Meals on Board: For Low-Cost Carriers, meals may not be included in your ticket. Customers might need to purchase or order them in advance. Full-cost carriers usually provide meals or snacks on board. However, this is still subject to the ticket's conditions and the airline's policies and procedures. Allergens may differ based on the ingredients used. Holibreak Travel and Tours cannot be held responsible or liable for any adverse reactions due to the food or drink intake of the customers. We strongly recommend that our customers carefully consider their food choices and strongly urge them to exercise caution when making their food choices during their journey. If you have food or drink limitations, we recommend that you consider bringing your own food for the flight, if permitted by the airline. This way, you will have full control over what you consume.
   

• Face Mask and Hand Sanitizers: Bring a face mask and hand sanitizers with a maximum alcohol content of 70% and not bigger than 100mL.
   

• Expect a long queue at the check-in counter and immigration. Be at the airport at least three (3) hours (for domestic) and four (4) hours (for international) before your flight's estimated time of departure. This early arrival will provide you with ample time to check in, go through Immigration and security, and navigate the new pre-departure procedures that have been put in place. Holibreak Travel and Tours will not be liable for any passengers who miss their flight due to late arrival at the airport, regardless of the reasons. It is the responsibility of each passenger to ensure they arrive at the airport with sufficient time to complete all necessary pre-flight processes.
   

• E-travel System: For international departures, please make sure you complete the E-travel form before you depart and arrive in the Philippines.