PRIVACY POLICY
At HOLIBREAK TRAVEL AND TOURS, we are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy outlines how we, as a company, collect, store, process, transfer, share, and use data that identifies or is associated with you ("personal information") and information regarding our use of cookies and similar technologies.
Collection of Personal Information
Holibreak Travel and Tours collects your data in a variety of ways to ensure that we can provide the best service to you. One of the primary ways that we collect your data is when you interact with our website or our customer service team. This interaction could take a number of forms. For example, you might be making inquiries about our services, making bookings, or simply using our services. In all of these cases, we collect data to help us understand your needs and preferences.
We also collect data through automated means. This includes communications protocols, which allow different parts of our system to communicate with each other. Email communications also provide us with valuable data about your preferences and needs. In addition, we use cookies, web beacons, and pixels to gather data. These technologies allow us to understand how you use our website and services, which in turn helps us to improve and personalize your experience.
Beyond these methods, we use other related technologies to gather data such as Social Media applications like Linkedin, Facebook, Facebook Messengers, Viber, Whatsapp, Instagram and many others. These technologies constantly evolve to provide more accurate and detailed information which allows us to serve you better. All of these methods of data collection are designed with your privacy in mind and are carried out in accordance with our Privacy Policy.
Use of Personal Information
We use the personal information we collect for a range of different business purposes and according to different legal bases of processing. The below list outlines the specific purposes for which we use the information we collect about you:
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To facilitate the travel service you requested including making hotel reservations, issuing flight tickets, visa processing, and other travel services we offer and that you have availed.
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We share your information with our travel suppliers and partners. This includes airlines, accommodation providers, embassies, travel insurance companies, tour operators, transfer and fleet providers, as well as government departments directly involved in processing travel requirements. These requirements may include passports, birth certificates, marriage certificates, and other documents needed to complete the travel services you've requested.
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Fulfill requests made by you or your company (e.g. booking requests or inquiries, booking finalization and fulfillment, travel-based reports, travel consulting, and other requests about your personal data). Automated decision-making may be used for efficient delivery of Services (e.g. rerouting requests, sending automatic replies). Important decisions are always reviewed by a Holibreak Travel and Tours employee.
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To process your online purchases, including to communicate with you regarding your purchase and to provide you with customer service.
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To provide, maintain, and improve our website, including facilitating and improving your online experience.
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To manage our website, including your account, and to respond to any queries or complaints to our customer service team.
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To send marketing communications in accordance with your email preferences.
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Conduct surveys, such as client satisfaction surveys, to review the quality and performance of our services and our employees for the purpose of improving customer experience.
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Fulfill our obligations and enforce rights as needed for tasks like billing, collection, fraud prevention, legal compliance, and response to legal requests or proceedings.
Disclosing of Personal Data
We may disclose your personal data to various parties, depending on the services you have requested from us. This extensive network of partners helps us ensure that we can provide you with the services you need in a timely and efficient manner. The parties to whom we may disclose your personal data include:
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Travel Service Providers: This category includes airline companies, accommodations, tour operators, Embassies, Tour Operators, Travel insurance companies, and government agencies that provide travel requirements such as the Department of Foreign Affairs, Department of Tourism, Philippine Statistics Office, and other entities that provide services essential to your travel. We share your information with these providers as necessary to facilitate your travel arrangements.
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Legal and Regulatory Bodies: In certain situations, we may be required to disclose your personal data if required to do so by law. This could occur, for example, in response to a court order or a subpoena. Similarly, if we believe that such action is necessary to prevent fraud or cybercrime, we may disclose your information as necessary.
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Protecting Rights and Safety: We may also disclose your personal data if we believe that the disclosure is necessary to protect the rights, property, or personal safety of any person. This includes the rights and safety of our customers, our employees, and the general public.
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Personal Data of Children: Holibreak Travel and Tours adheres strictly to privacy laws and ethical practices. As part of this, we do not intentionally collect personal information from individuals under the age of 18. We strongly advise that children refrain from using our services to submit personal data about themselves. We believe in the importance of protecting the privacy of children online and do not knowingly collect or maintain personally identifiable information from children. We encourage parents and guardians to take an active role in their children's online activities and interests.
It's important to note that we take all appropriate measures to ensure that your personal data is handled in accordance with applicable data protection laws. We also require all third parties to respect the confidentiality of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
Data Sharing and Transfer
We do not, and will not, share your personal information with third parties for their marketing purposes without your explicit consent. We may share your personal information with the HOLIBREAK TRAVEL AND TOURS employees and with our third-party service providers who need access to such information to carry out work on our behalf. These third-party service providers are not authorized to use your information for any purpose other than to provide the contracted services.
Data Security
We've implemented suitable technical and organizational measures to protect the personal information we process. These measures include physical, managerial, and technical safeguards designed to enhance the security of your personal information. However, please be aware that no electronic transmission over the Internet or information storage technology can guarantee 100% security.
For data protection, please avoid sending sensitive personal information, including credit card details, via email. Keep passwords confidential and log out before leaving a shared computer. If you suspect a breach of your personal data during the use of Holibreak Travel and Tours Services, notify us immediately. Note, that we will never ask for your password or credit card information unsolicited.
How long do we store your personal data?
We retain your personal information for the duration of our relationship with you. After our relationship ends, we determine the retention period of your personal data based on our legal obligations and regulatory expectations. Additionally, we may keep records to investigate or defend against potential legal claims. Once the retention of your personal data is no longer required, we will delete or anonymize the data.
What are your rights with respect to
your personal data?
As an individual, it's crucial to be aware of your rights regarding personal data. You can freely provide personal data, though the absence of certain details may affect the travel service you request:
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You have the right to access your personal data. This means you can ask us for details about the personal data we have about you.
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You're entitled to correct or update your personal data. If you find inaccuracies or if your information changes, you can ask us to modify it.
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You can request for your data to be deleted, also known as the 'right to be forgotten'.
In addition, you can object to or limit the processing of your personal data. This means you can ask us to stop using your personal data or limit its use. You can also withdraw consent anytime if required by law, without affecting prior lawful processing.
Furthermore, you have the right to data portability. This means you can request that we transfer your personal data to another organization or directly back to you, allowing you to maintain control over your personal data and ensuring your freedom of choice.
However, these rights may be limited under applicable laws. There may be conditions or exceptions that could affect your ability to exercise these rights.
In some jurisdictions, data privacy or protection laws may require us to obtain separate express consent for processing your personal data, in addition to your agreement to this policy. In some cases, as permitted by applicable law, your consent may be implied, such as when communications are needed to fulfill your requests.
Cookies and Similar Technologies
On our website, we employ the use of cookies and other similar technologies with the primary objective of enhancing the quality of the user experience. By leveraging these technologies, we gather data that allows us to gain insights into performance and analytics. The information we collect is invaluable in helping us refine and improve our content, products, and services to better cater to our users' needs.
Furthermore, these technologies enable us to remember your preferences. This is an essential feature that allows us to personalize our website and align it more closely with your specific interests, thereby creating a more customized and user-friendly browsing experience. We currently do not respond to "do not track" signals from browsers regarding Holibreak Travel and Tours website and applications. Regardless of your tracking settings, we process your personal data through our websites and applications in line with this Policy.
Changes to this Policy
We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material Privacy Policy changes if and where this is required by applicable data protection laws.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data handling practices or want to report any security violations to us, please contact us at inquiry@holibreaktravel.com
Holibreak Travel and Tours will respond to your request using the email address or phone number you've provided or the ones we have on file. Depending on your request, we may discuss it with you or your company to assist in resolving and responding effectively.
We're dedicated to addressing any complaints or concerns you may have about our use of your personal data fairly. However, if you feel we have yet to be able to help with your complaint or concern, you may have the right to file a complaint with the data protection authority in your country, if such authority exists.
